Refund policy

We offer a 30-day return policy. You have 30 days from the delivery date of your order to request a return. To be eligible for a return, your item must be in the same condition that you received it:

 • Unused and unopened
 • In its original packaging
 • With proof of purchase (order confirmation / receipt)

To start a return, you can contact us at tulleoo.inktattoo@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tulleoo.inktattoo@gmail.com.

CHANGE OF MIND/EXCHANGE RETURNS
If you’ve simply changed your mind or no longer want your order and there is no fault with the product, we can accept a return under the following conditions:

 • Your return request is made within 30 days from the delivery date
 • The product is unused, unopened, and in its original packaging
 • You have proof of purchase

For change-of-mind returns:

 • A 15% restocking fee will be deducted from your refund
 • Original shipping costs are non-refundable
 • Return shipping costs are the customer’s responsibility

Once your return is approved, we’ll send you instructions on how and where to send your package.

DAMAGES, DEFECTS AND INCORRECT ITEMS
Please inspect your order upon delivery and contact us at tulleoo.inktattoo@gmail.com within 72 hours of delivery if:

 • Your item is defective or damaged, or
 • You receive the wrong item

Please include clear photos of the item and packaging where possible. We’ll evaluate the issue and make it right for you.

EXCEPTIONS / NON-REFUNDABLE ITEMS
We cannot accept returns on:

 • Sale items
 • Gift cards
 • Any products that have been opened or used (including applied tattoos), unless there is a defect or issue with the product

If you’re unsure about whether your item qualifies, contact us before sending it back.

REFUNDS
We will notify you once we’ve received and inspected your return and confirm whether your refund is approved.

If approved:

• Your refund will be processed to your original payment method
• We will deduct the 15% restocking fee for change-of-mind returns (where applicable)
• Original shipping costs are non-refundable
Refunds typically appear within 10 business days, depending on your bank or card provider.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at tulleoo.inktattoo@gmail.com